USERS’ PERSPECTIVES ON THE SERVICES OF UNIVERSITY FOR DEVELOPMENT STUDIES LIBRARY: A CASE OF A MULTI-CAMPUS INSTITUTION IN GHANA

Abstract

The University for Development Studies operates a multi-campus system whereby its campuses are located in three different northern regions of Ghana. This system operated by the University makes it necessary to assess the efficiency and effectiveness of services provided by library staff in each of the four campuses to establish the performance level of the library based on users’ opinions or views. Using the survey approach, 312 registered users of the library were randomly selected to participate in the study. ×2 ≤ 0.05 is also used in the study to test the existence of relationships among variables of interest. The following results were therefore identified in the study: Users indicated that they use the library daily as part of their day-to-day activities; They also revealed that library staff are very supportive whenever their assistance are sought. The study further indicated that there is a positive correlation between users’ level of satisfaction and their opinions on the services of the library