CAUSES AND EFFECTS OF JOB STRESS ON EMPLOYEES PERFORMANCE: A CASE STUDY OF BANKS IN THE TAMALE METROPOLIS

Abstract

In postcolonial era, transformations have transpired in exclusive environments and therefore affected the working connection among entities in the setting. In the past decade, the Ghanaian banking subsector has experienced transformations, including trimming and innovations established. Many banks have entered the Ghanaian economy, which makes the banking sector very competitive. Due to the changes, workers are expected to work additional time to listen to the needs of suppliers and customers. The changes that occur in the banking sector can cause stress among employees and influence their execution or output. The intent of the study was to determine the triggers and the aftereffects of job trauma and burnout on workers performing in the banking subsector in the Tamale Metropolis. Two hundred and forty staff from six banks was sampled for the study. Using the Statistical Package for Social Sciences, the study conducted the frequency; percentages, vivid statistics, and regression analysis were performed. The study outcomes are submitted in graphs, tables, and narratives. The study argues that two dominant factors, including time strain and role opacity have a pessimistic and substantial sway on employee employment output. However, workload and paucity of incentive do not have any considerable sway on worker performance. The burnouts experienced are pains on the back of employees resulting from prolonged sitting, headaches and workers feeling exhausted. The study recommends that management should set up counselling departments or units within banks and recruit experience psychologists to offer counselling to staff. If the banks cannot set up a counselling department, management could provide financial support to persons to access assistance from other places. Getting correct and precise information from management on employees’ responsibilities at workplace can help avoid role ambiguities which causes stress among staff.