JOB SATISFACTION AND PERFORMANCE: AN ANALYSIS OF DRIVER’S AND VEHICLE LICENSING AUTHORITY (DVLA), GHANA.

Abstract

Job satisfaction is one of the few essentials that impacts the productivity levels of an organization or a firm. Job satisfaction is being considered to be the positive emotional state resulting from the appraisal of job role or job experiences. Understanding this will contribute to the output levels of most organizations around the globe. Moreover, in today’s job market, job satisfaction plays a very key role. Job satisfaction includes the working environments as well as good salaries that is being received by employees. This study of job satisfaction on the performance of Driver and Vehicle Licensing Authority (DVLA) workers in both the Upper West (Wa) and Northern Region (Tamale) regional offices contacted forty-one (41) respondents with seventeen (17) working in Wa and the remaining twenty-four (24) working in the Tamale office. The study employed qualitative research approach specifically using case study. The study therefore adopted the purposive sampling technique in gathering the information through interviews which was conducted with the help of interview guides. The study revealed that most of the workers contacted indicated that they are satisfied in the organization. The study established a positive relationship between job satisfaction and performance in an organization and also there was a lot of challenges associated with an organization achieving higher satisfaction levels such as the different motivation levels of employees as well as huge cost involved in making all the employees being satisfied at the workplace. Again the study revealed job satisfaction impacted positively on the performance of Driver and Vehicle Licensing Authority (DVLA) workers and as such job satisfaction should not be underestimated in any organization based on this study.