MAXIMIZING RESOURCES TO MEET USER EXPECTATIONS: THE CASE OF NAVRONGO CAMPUS LIBRARY IN PROMOTING TEACHING, LEARNING AND RESEARCH ACTIVITIES

Abstract

This paper examines the trend in disciplinary differences in the use of the Navrongo Library by academic staff and students, and assesses whether the library services need to differentiate between staff and students when planning support services. The research methodology tools used include an in-depth questionnaire which examines patterns in academic staff patronage of the library and its services, including a cross-sectional, random personal interview with students, particularly, final years and postgraduate students at all levels. Questionnaires were distributed to 75 academic staff (in-depth study) and 150 students (random cross sectional survey). Results indicate that most academic staff incorporate digital sources (Internet, e-journals, CD-ROMs etc) and personal materials into their working patterns in different ways. The study also indicates similar patterns for students. The paper then recommends the implementation and development of support services such as institutional repositories, electronic support services, virtual learning environments, etc) which can be explored to meet user expectations of the Navrongo Campus Library.